Casino FAQ

I’ve placed more chips down than I want to bet, how do I remove the extra chips?

To remove the extra chips, simply hold the SHIFT key and while using your mouse, click on the chip amount you wish to remove from the table.

Why does double exposure Black Jack have different rules that regular Black Jack?

The games rules are a little different, such as dealer winning ties and Black Jack paying even money, to counter the added advantage the player has by seeing both of the dealer’s cards.

Does my bonus play in the casino affect my requested payout?

No, any bonus play in the casino will not affect your requested payout.

Who provides the casino software that betus.com.pa uses?

A company called Digital Gaming Solutions or more commonly called DGS provides our casino software.

Do I need to open a separate account to play in the casino?

You can use your same account; in fact, once you log into the sportsbook, you automatically have access to the Casino.

What kind of tournaments does the BetUS casino offer?

We offer daily tournaments involving roulette, video poker, blackjack, and three-card poker. We also offer special multi-player black jack tournaments; please check our tournament schedule for dates and times.

How do I register for a casino tournament?

  1. Log into betus.com.pa
  2. Go to the Casino page
  3. Click on the Tournament tab
  4. You will see the next available tournament, click on register
  5. Each entry to the tournament will cost $10 and you can rebuy once you have played your first entry
  6. On the day of the tournament log into your betus.com.pa account at time of the day
  7. Go to the Casino section
  8. Click on Tournaments
  9. Click on the Play Now to start playing!
  10. The top players who have the most chips will be credited their prizes directly to their casino account before midnight the day after the tournament.

How soon after the tournament finishes will it take me to receive my winnings?

Prize money from multi-player tournaments are paid within minutes after the tournament finishes, please note that sometimes you will need to log out and log back in to see your winnings. Daily tournament winnings are credited to your account by 7pm the following day.

Do I need to play all of the hands in the tournament to win?

Yes, you must play every hand otherwise; you will not qualify for a prize.

Can I rebuy into the tournaments?

Yes, you can rebuy but the chips won’t be accumulated. You must still play the minimum number of hands to qualify for a prize.

How many winners are there in your tournaments?

The top 15 players will receive a prize.

Your casino says I need the latest version of the Flash Player, where can I download that?

Click the following link to go to Adobe’s website, where you can download the latest version.
http://www.adobe.com/products/flashplayer

What percentage do you payout on your casino games?

It various from game to game but the overall payout percentage in our casino is 97.5%.

Contact Us

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1 800 512 3887

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1 800 972 4567

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Email
custhelp@betus.com.pa