Account FAQs

You must be at least 18 years of age in order to play online. Anyone under the age of 18 found to have an account will have their account immediately closed and any and all transactions voided. Additionally, winnings associated to returned deposits will also be considered invalid.

We are an international company that acts in accordance with the laws and regulations of the countries in which we operate. If you have any questions about the legalities in your country of residence, we suggest you contact a legal representative.

Joining BetUS is a simple process, click here and follow the steps or call toll-free at 1.800.59.BETUS and one of our account managers will be happy to assist you!

In order to change your password, we require you to call us at 1 888 59 BetUS and answer a few questions so that we can verify your identity, and then we will be happy to change your password for you.

You can request to have your account number emailed to you by clicking “Forgot Login Info?” you will then be prompted to enter the email address associated with your account. Click the submit button and your account number will be resent to you. Alternatively, you can always call us at 1 800 620 1905 and we will be more than happy to assist you.

You can have your password sent to you via email by clicking “Forgot Login Info?” and then you will be prompted for your account number. Click the submit button and your password will be emailed to you in a matter of minutes. Alternatively, you can always call us at 1 800 620 1905 and we will be more than happy to assist you.

If you need to change your contact information, please call 1 800 620 1905 and one of our account managers will be more than happy to assist you.

If you wish to disable your account for any reason, please call 1 800 620 1905 and one of our account managers will be more than happy to assist you.

Your account security should be taken very seriously. If at any time, you feel your account information has been compromised, please call us at 1 800 620 1905 immediately to change your password. Click here for more information about protecting your privacy while online.

You can contact us 24 hours a day every day of the year either by email [email protected], via telephone 1 800 620 1905 or you can use our live chat.

We have several deposit methods available, you can choose to deposit with your credit or debit card or choose one of the cash transfer options. For full details, please click here or feel free to contact 1.800.59.BETUS and one of our account managers will be happy to assist you!

Click Deposit and choose the method of payment that best suits your needs, enter the deposit amount and then click “Proceed with my Deposit” and follow the on-screen instructions. If you wish to phone in your deposit feel free to contact 1.800.59.BETUS and one of our account managers will be happy to assist you!

Each deposit method has its own maximum but the minimum deposit is only $50. For cryptocurrencies, the minimum deposit amount we accept is $10. Any transaction received for less than $10 will NOT be credited to your account.

Of course, you may, our processing department is devoted to better understanding your needs. We can provide a better and more customized service to meet those needs please call 800-620-1905 and we will be more than happy to assist you.

We offer some of the best signups and deposit bonuses in the industry. Click here to view our current bonus offerings.

There is nothing to worry about; chances are it is your bank waiting for you to verify that it was you making the deposit; you can call your bank and let them know you are making an online transaction.

We take pride in our security measures; our fraud team is one of the best in the industry so you can rest easy knowing your personal information is safe.

At BetUS, we use multiple third-party financial processors so it is possible to see more than one name on your credit card statement. If you have any questions about transactions on your statement please call toll-free 1.800.59.BETUS and one of our account managers will be happy to assist you!

All transactions are made in US dollars for continuity purposes

You can view your deposit and withdrawal history by clicking “Account History” this will show deposits, withdrawals and all wagers made within your account, if you wish to have a more detailed version feel free to contact us and we will provide one to you.

You can request a payout by clicking myBetUS and then clicking request a payout, and then following the simple instructions to complete the request. Feel free to request a payout via the telephone by calling our toll-free number 1.800.620.1905 and receive live assistance on your request.

The time can vary but it is generally between 3 and 10 business days.

If you used one of our cash transfer options there is no need to send documentation. However, if you made a deposit with a debit or credit card, the issuing bank will require proof that the original transaction was made. Therefore we would require you to send a full picture of the Front and Back of the Credit Card used by email [email protected] or FAX (1.866.808.3721) before a payout can be processed.

We do charge a small processing fee to cover the cost of processing and courier charges. Call 1-888-512-3887 for further details.

There’s a possibility that a small processing fee will incur after your third successful deposit. Please call and speak to our VIP account managers for further clarification.

Credit Card companies have disallowed this practice for a few years; it’s done in an effort to cut down on internet fraud and help protect credit card users.

We would advise you to consult with your accountant but we do not report your winnings or losses to the IRS or other governmental agencies.