Financial FAQ

Account Info

How old must I be to play at BetUS?

You must be at least 18 years of age in order to play online. Anyone under the age of 18 found to have an account will have their account immediately closed and any and all transactions voided. Additionally, winnings associated to returned deposits will also be considered invalid.

Is it legal to gamble on the internet?

We are an international company who act in accordance to the laws and regulations of the countries in which we operate. If you have any questions about the legalities in your country of residence, we suggest you contact a legal representative.

How do I open an account?

Joining BetUS is a simple process, click here and follow the steps or call toll free 1.800.59.BETUS and one of out account managers will be happy to assist you!

How do I change my Password?

In order to change your password we require you to call us at 1 888 59 BetUS and answer a few questions so that we can verify your identity and then we will be happy to change your password for your.

I have forgotten my account number, how can I get it again?

You can request to have your account number emailed to you by clicking “Forgot Login Info?” you will then be prompted to enter the email address associated with your account. Click the submit button and your account number will be resent to you. Alternatively, you can always call us at 1 800 620 1905 and we will be more than happy to assist you.

I have forgotten my password, how can I get it again?

You can have your password sent to you via email by clicking “Forgot Login Info?” and then you will be prompted for your account number. Click the submit button and your password will be email to you in a matter of minutes. Alternatively, you can always call us at 1 800 620 1905 and we will be more than happy to assist you.

How do I update my contact information?

If you need to change your contact information, please call 1 800 620 1905 and one of our account managers will be more than happy to assist you.

How do I disable my account?

If you wish to disable your account for any reason, please call 1 800 620 1905 and one of our account managers will be more than happy to assist you.

I think someone may have accessed my account what can I do?

You account security should be taken very seriously. If at any time, you feel your account information has been compromised, please call us at 1 800 620 1905 immediately to change your password. Click here for more information about protecting your privacy while online.

How do I contact customer service?

You can contact us 24 hours a day every day of the year either by email custhelp@betus.com.pa, via telephone 1 800 620 1905 or you can use our live chat by clicking the button located “Location needed”.




Deposits

What payment methods do you accept?

We have several deposit methods available, you can choose to deposit with your credit or debit card or choose one of the cash transfer options. For full details, please click here or feel free to contact 1.800.59.BETUS and one of out account managers will be happy to assist you!

How do I make a deposit?

Click Deposit and choose the method of payment that best suits your needs, enter the deposit amount and then click “Proceed with my Deposit” and follow the on screen instructions. If you wish to phone in your deposit feel free to contact 1.800.59.BETUS and one of out account managers will be happy to assist you!

What is the minimum/maximum I can deposit?

Each deposit method has its own maximum but the minimum deposit is only $50.

Can I increase my deposit limits?

Of course you may, our processing department is devoted to better understand your needs. We can provide a better and more customized service to meet those needs please call 800-620-1905 and we will be more than happy to assist you.

What are your deposit bonuses?

We offer some of the best signup and deposit bonuses in the industry click here to view our current bonus offerings.

Why was my card declined, I know I haven’t reached my limit?

There is nothing to worry about; chances are it is your bank waiting for you to verify that it was you making the deposit; you can call your bank and let them know you are making an online transaction.

Is it safe to use a credit card online?

We take pride in our security measures; our fraud team is one of the best in the industry so that you can rest easy knowing your personal information is safe.

How will the deposits appear on my credit card statement?

At BetUs we use multiple third party financial processors so it is possible to see more then one name on your credit card statement. If you have any questions about transactions on your statement please call toll free 1.800.59.BETUS and one of out account managers will be happy to assist you!

What currencies to you accept?

All transactions are made in US dollars for continuity purposes

How can I see my deposit and withdrawal history?

You can view your deposit and withdrawal history by clicking “Account History” this will show deposits, withdrawals and all wagers made within your account, if you wish to have a more detailed version feel free to contact us and we will provide one to you.




Payouts

How do I request a payout?

You can request a payout by clicking myBetUS and then clicking request a payout, and then follow the simple instructions to complete the request. Feel free to request a payout via the telephone by calling our toll free number 1.800.620.1905 and received live assistance on your request.

How long does it take me to receive my money?

The time can vary but it is generally between 3 and 10 business days.

What documentation do I need to send before I receive my payout?

If you used one of our cash transfer options there is no need to send documentation. However if you made a deposit with a debit or credit card the issuing bank will require proof that the original transaction was made, therefore we would require you to send a completed Credit card verification form found here by email or FAX (1.866.808.3721) before a payout can be processed.

What fees are involved?

We do charge a small processing fee to cover the cost or processing and courier charges for further details please click here for complete details.

Why is it free to deposit but cost money to withdrawal?

It does cost money to make a deposit but we have made the decision to cover those fees so that you can start playing without any added costs.

Why can’t you put the money back onto my credit card?

Credit Card companies have disallowed this practice for a few years; it’s done in an effort to cut down on internet fraud and help protect credit card users.

I used my bank debit card, why do I have to fill out a credit card verification form?

While it’s true that the deposit wasn’t made with credit, either Visa or MasterCard issued the debit card with a 16 digit number. Therefore these transactions are treated as credit card transactions by our third party financial processors.

Do I have to pay tax on my winnings?

We would advise you to consult with your accountant but we do not report your winnings or losses to the IRS or other governmental agencies.

Contact Us

Account Management
1 800 512 3887

Wagering
1 800 972 4567

Live Chat
Agents Online
Launch Chat

Email
custhelp@betus.com.pa