ESL provided information on recent open qualifier technical issues
ESL, the primary tournament organizer for both the IEM Brazil Major and its open qualifiers, has at last shine some light into why the players were experiencing several technical issues that impacted teams such as ENCE, Bad News Eagles, BIG, and Sprout, with the situation happening in the European closed qualifier on February 8th and 9th.
Congratulations to @BIGCLANgg for qualifying for #IEM Brasil 2023! 🇧🇷🇩🇪
They are the second team to advance to the main event from the European closed qualifier! 🥳 pic.twitter.com/IdyOcc2lUu
— Intel® Extreme Masters (@IEM) February 10, 2023
Via a Dot Esports article ESL stated the following:
“After discovering the issues during the IEM Brazil qualifiers, our teams looked into the possible causes” “After trying numerous fixes, we found that the underlying problem was the routing from some players’ homes into our servers. In this case, we set up a VPN and provided this to the affected players. Hereby, we were able to largely improve the playing conditions and the teams could continue with the qualifier.”
Several technical issues with the likes of mainly lag spikes during series and client crashes appeared often in the first 2 days of the European closed qualifier competition. This event provides organizations the possibility to grab 1 of 2 spots for the IEM Brazil Major, a $250,000 prize pool S Tier CS GO tournament set to start April.
A couple of professional players took their complaints about the ESEA servers to administrators of the event and even to social media since day 1 of the competition, which is officially owned and run by ESL. Soon after the situation arose, ESL apologized to the players and said they are trying to implement a fix as soon as possible. Nevertheless the problems continued on the next day, according to ENCE rifle main Pavle “maden” Bošković. He mentioned via social media platform “Twitter” the issues cost his team several impactful rounds during their respective matches.
ESL responded to the post stating they understand the frustration within the player base, but that such issues can happen at online only competitions such as the one being played aka the European closed qualifier for IEM Brazil.
ESL via Dot Esports response:
“We understand the frustration of the players and the community regarding this matter” “However, these types of issues are something that can affect online competitions, and we will support the players the best we can.”
As of the moment it seems the situation has been fixed after ESL found the reason behind the problems were players networks having bad routings to the ESEA selected servers, thus they provided a VPN specific to the competitive servers being used.
After 2 days of competition, 9INE defeated HONORIS and secured 1 of the spots at IEM Brazil set to start in April. The second and last European ticket will be grabbed by the victor from the HONORIS vs BIG series.
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