Section 5: Your Account
5.1 In order to place any wagers on any of the Games, you must open and maintain an account with us. We reserve the right to subcontract our obligations to provide you with such an account to third party electronic financial transaction service providers ('Electronic Service Providers'). You irrevocably authorize us to instruct such Electronic Service Providers to handle account deposits and withdrawals from your account and you irrevocably agree that we may give such instructions on your behalf. Prior to appointing an Electronic Service Provider we shall notify you in writing and give you the opportunity to close your account if you do not wish to transact with it.
5.2 Only wagers placed from your Accounts set up through BetUS will be accepted for the Games and any winnings you make on the Games will be credited into your Account. Even if you have opened an Account through another website, you will still need to open a separate one through BetUS for placing wagers on any of the Games.
5.3 We reserve the right to withhold payment of any funds if we suspect or have evidence of manipulation of our financial system or of your or another customer's Account. We may also withhold payment if we have reasonable grounds for believing you are using our service for purposes other than that for which it was intended or that you are committing any offence or if we determine that you have breached these Terms. Charges and proceedings may be brought against you or any other person who has manipulated, or tried to manipulate, our service, any of the Games or your or any other customer's account(s) and we reserve the right to report you to the relevant regulatory authorities if we become aware or suspect that you are involved in any such activities.
5.4 We reserve the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud BetUS or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our Games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities.
5.5 You must comply with the Information Instructions whenever you deposit or withdraw amounts from your BetUS Account. The minimum withdrawal on any single occasion shall not be less than $5.
5.6 We will only accept funds for deposits into your account where the funds are traceable. The minimum sum that you may deposit on any single occasion is $50. If we become aware, or have reason to suspect that a transaction is suspicious and may involve money laundering or something similar to money laundering then we reserve the right to retain the amount of that transaction and any other transaction made by you and to report the transaction to the relevant regulatory authorities.
5.7 It is the responsibility of the account holder to ensure that all deposits to their account are collected by the merchant. Failure to repurchase any deposits that go uncollected in a timely manner will result in the account being suspended and subject to collections. Any winnings in an account with uncollected deposits will be voided. All funds in any account that is linked to, or associated with, a delinquent account, as determined by the merchant in their sole discretion, are subject to forfeiture.
5.8 The balance held in your Account will not bear interest in your favour.
5.9 You must maintain your Account in order to place wagers in any of the Games. We reserve the right to refuse or limit any wager(s) and in the event you are not allowed to place a wager greater than the amount of credit in your Account (after taking into account all previous wagers).
5.10 You may instruct us to exclude you from participation in the Games by calling 1-888-51-BetUS (23887). Usage of the opt-out facility will result in your Account being blocked and BetUS will not accept wagers from this account. Any account that is blocked through use of the opt-out facility cannot be reactivated for at least seven days.
5.11 Subject to clause 5.4 when you close your Account you will be entitled to the returnable funds in it subject to any bank charges applicable should you request expedited payment. Should your account remain dormant for a period of more than six months with a balance of less than $1 we shall be entitled to close the account and retain such balance as a contribution towards our administration costs.
5.12 If, as part of a promotional campaign or competition, we credit an amount to your Account registered in your name, you can only use such amounts as wagers for playing in the Games. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the Games during the period specified in the promotion.
5.13 To maintain a high level of security to protect your funds, we will perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.
5.14 If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details. Should your credit card be lost or stolen, you are required to notify BetUS by immediately by calling 1-888-51-BetUS (23887).
5.15 In order to make a withdrawal, verification of identity is required in the form of an account number, password, valid email address, and a short online personal ID validation quiz. Customers who choose to use credit cards to fund their BetUS account will be required to submit documentation to support ownership of each credit card used. These documents are required prior to payout requests being made and/or at the discretion of BetUS. Once the documents have been verified they will not need to be sent again. Documentation required is as follows: A) Clear copies of the front and back of all credit cards successfully used; B) Clear Copies of a signed government issued Identification (e.g. Drivers License); and C) A signed Credit Card Verification Form.
5.16 'New user' means a person signing up for the first time. Their email address or home address must not already exist anywhere on our database. If a previous record of a user's details (even a partial record) exists on our database, we may deem that user ineligible for 'New user' promotions and any relevant additional credit.
5.17 ALL credit into accounts from premium rate telephone PINs must be played or wagered on our games before any attempt is made to 'cashout' or make a 'payout request'. Users crediting their accounts and then attempting to cash out all, or a large proportion, of this credit before wagering or staking it on our games will be deemed to be using their funds 'inappropriately' and may have their accounts locked, preventing further activity. These users will have their accounts analyzed and we may, where we deem it necessary, pass on these details to the appropriate authorities for further investigation.
5.18 Unless otherwise stated, 'free money', 'additional credit' or 'refund' promotions will only be valid where the user credits the requisite amount to qualify for the promotion by credit or debit card and NOT by premium rate telephone PINs. Also, If you are a recipient of any non-deposit compensation, you are entitled to a max cash out of five times the amount after the RO is complete unless otherwise specified. We reserve the right to withdraw or deny any non-deposit compensation at our discretion. Please speak to a manager to see if this rule applies to you.
5.19 In the case where a “Wager Back” promotion is extended to a BetUS customer, the wager back refund amount takes the form of an up to $500 free play with a 3 time rollover based on real money losses on the agreed straight bet or totals type wager. Wager Back promotions are not automatically offered to any BetUS customers at any time and are extended only on a case by case basis. Clients are responsible for calling in and claiming the agreed upon “Wager Back” after the original game is graded.